PRIVACY POLICY

Who We Are

FRYZ by My Treats operates from 205 Stapleton Road, Easton, Bristol BS5 0PA. We are the data controller for any personal information collected through this website, our in-store systems and our communication channels.

Contact: fryzeaston@gmail.com | 0117 985 0847

What Information We Collect

Information You Provide to Us

• Contact details — name, email address, phone number, when you contact us or submit a franchise enquiry
• Order information — when you order via third-party delivery platforms, they may share order data with us in accordance with their own privacy policies
• Franchise enquiry data — name, contact details, location, investment level and any additional information you provide in your enquiry
• Communications — any messages, feedback or complaints you send to us via email, social media or phone

Information Collected Automatically

• Cookie choice — if you use the cookie bar, we store Accept or Decline in your browser's local storage on this device. That is not sent to us.
• Analytics — only if you choose Accept and a Google Analytics ID is switched on. Google may then receive device type, browser, IP address and pages visited. The ID is off until we add it.
• Fonts and maps — pages load typefaces from Google Fonts. The store page embeds a Google Map. Google receives the usual technical data (such as IP address) needed to serve those.
• Social media interactions — likes, shares, comments and messages on our Facebook, Instagram and TikTok pages, governed by those platforms' own privacy policies

How We Use Your Information

We use your personal data for the following purposes, on the following legal bases:

• To respond to enquiries and complaints — Legitimate interest / contract performance
• To process franchise enquiries — Pre-contractual steps / legitimate interest
• To improve our website and services — Legitimate interest (where cookies are consented to)
• To comply with legal obligations — Legal obligation

Cookies

This site does not set essential or preference cookies, and it does not use cookies to personalise content. Your Accept or Decline choice is saved in local storage on your device.

• Analytics — Google Analytics loads only after you click Accept All.

You can change that choice at any time by clicking "Cookie Settings" in the footer. Choosing Decline does not affect browsing, ordering links, or the enquiry forms.

Who We Share Your Data With

We do not sell your personal data. We may share it with:

• FormSubmit — franchise enquiries are sent through FormSubmit (formsubmit.co) and delivered to our email inbox. FormSubmit processes the fields you submit so the message can reach us.
• Google — Google Fonts on each page, Google Maps on the store page, and Google Analytics only after you accept cookies
• Delivery platforms — Uber Eats, Just Eat and Deliveroo operate as independent data controllers when you place orders through them
• Legal or regulatory authorities — where required by law

How Long We Keep Your Data

• Franchise enquiries — up to 2 years after the enquiry closes
• Customer service communications — up to 3 years
• Analytics data — as per our analytics provider's retention settings

Your Rights Under UK GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data (the "right to be forgotten")
• Restriction — request we limit how we use your data
• Portability — receive your data in a machine-readable format
• Object — object to processing based on legitimate interests
• Withdraw consent — at any time, without affecting lawfulness of prior processing

To exercise any of these rights, please contact us at fryzeaston@gmail.com. We will respond within 30 days.

Third-Party Links

Our website contains links to third-party websites (delivery apps, social media platforms). We are not responsible for their privacy practices and encourage you to review their own privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date of last update shown above. Continued use of our website after changes constitutes acceptance of the updated policy.

How to Complain

If you are unhappy with how we have handled your personal data, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO):